Terms & Conditions

Service and Repair Home of Fire Spares Online


In these Terms and Conditions, the following words and phrases shall have the following meanings: “The Client” means the person, firm or company who purchases goods, service, repair or parts thereof from The Company. “The Company” means Stove Care and Repair, Home of Fire Spares Online “Contract” means the contract between The Company and The Client, which shall be deemed to incorporate these terms: “Goods” means any goods, service or repair agreed in the contract to be supplied, by The Company to The Client. In these terms, reference to any statute or statutory provision shall be construed as a reference to such statute or statutory provision as amended, modified, re-enacted or replaced from time-to-time.


The contract shall be on these terms to the exclusion of all other terms and conditions, including any such terms and conditions that are purported to be included or applied by The Client. No terms and conditions contained in the confirmation of order, purchase order or other document of The Client will form part of the Contract.


All repairs and service carried out by The Company will be carried out to original manufactures specification, allowing for substitution of parts in accordance with manufactures updates and availability. It is at all times the sole decision of The Company to decide the method of repair and parts required unless otherwise agreed in writing.


Stove bricks and glass, there are no Warranties & Guarantees with any bricks or glass due to the nature of the product, Glass if glass is fitted incorrectly it will crack just like any other glass. Bricks – if bricks are over fired or fuel is hit against the brick this can cause cracking The Company cannot and will not be held responsible for any vermiculite or clay bricks.


Any Warranties on refurbished works is a return to base Warranty, the customer will be responsible for any costs for the collection and redelivery to The Company’s workshops.


Any dates specified by The Company for completion of work and/or delivery of repaired goods are intended to be an estimate only. The Company uses an insured courier service. The Company are not responsible for any loss or damage incurred while the equipment is in transit. Therefore any claims for loss or damage should be directed to the courier company. In accordance with these terms and conditions The Company shall not be held liable for any loss, direct or indirect including any loss of earnings or profit arising as a result of any delay in the delivery of goods as a result of the courier or The Client being unavailable to accept collection. Delayed delivery of the goods will not entitle The Client to terminate or rescind the contract. The Client will be notified when goods have been repaired and are ready for collection or delivery. Collection or delivery arrangements must be finalised within 10 working days of notification.


All delivery time scales work on a Monday – Friday delivery, any orders made on Saturday or Sunday will be dispatched on the following Monday for delivery within the respective fee’s paid. Any order placed on a Friday is not eligible for a 24hr delivery over a weekend. Any order placed with a 24hr extra payment will be dispatched on a 24hr service but delivery would NOT be guaranteed over a weekend.

24hr Shipping service, no delivery is guaranteed, if a delivery fails and it’s out of Fire Spares Online control, Fire Spares Online will not refund the difference between the 24hr & 48hr cost.

If the failed delivery is the fault of Fire Spares Online, then a refund between the to service would be issued.


Any glass or bricks cut to customers sizes are none returnable, if glass or brick cut and supplied by The Company is incorrectly sizes by The Company then an exchange would be offered.


All risk associated with the goods shall pass to The Client on delivery. Repaired goods shall be returned to The Client only once The Company has received full payment of the invoice and any additional sums due to The Company.


The price for the goods shall, unless otherwise agreed, be the price set out on the date of order in accordance with The Company’s price list. Additional items such as shipping and extra spare parts will be communicated to The Client and itemised on the invoice. Alternatively the price will be that which has been given to the customer via an official estimate.


As stated in paragraph 4, payment for the goods shall be due on completion. If credit facilities have been approved then payment will be due strictly within 14 days from the date of The Company’s invoice for the goods. Payment shall not be deemed to have taken place until the receipt by The Company of cleared funds. Late payments will accrue interest daily at 8% above Bank of England base lending rates. Administration charges and any expenses relating to recovery of late payment will be the responsibility of The Client. Compensation payment will also be due as set out in The Late Payment of Commercial Debts (Interest) Act 1998 amended 2000 The Company reserves the right to dispose of or sell any goods not collected or paid for by The Client within 90 days without further consultation. Any shortfall of monies owed will remain due for payment by The Client. After deduction of any fees, legal disbursements and addition of interest any balance will be offered for collection by The Client at their own expense to the last known address. Credit card transactions will incur a 3% additional surcharge to cover the processing fee required by the card handler.


We want you to be happy with your purchase but if you’re not, please contact us.

The Consumer Contracts Regulations 2013 legislation offers you the following cancellation rights when you buy online or by phone:

You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.

Your right to return or cancel products does not apply to goods that are made to measure or are made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This does not affect your statutory rights if goods are faulty or not as described.

If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.

You can cancel by email, phone call or write to us, see our contact us page on our website.

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

Please note, any orders being returned under the Consumer Contracts Regulations 2013 legislation we will not refund the original postage full any goods returned could incur a 25% restocking fee.

Thank you for taking the time to read our T&C



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