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Delivery Information

Delivery Information

Fire Spares Online promise to dispatch all orders in a timely manner using a respectable courier service. 

Fire Spares Online will in most cases dispatch orders within 2 working days from the time in which the order is received, often within one working day.

A few items are sent directly from the supplier these items will usually be dispatched within two working days however they may take longer if this is the case it will be stated on the listing, If you require these items in a timely manner, please contact us for availability.

UK Delivery

The minimum delivery charge is £3.50. 

Click the 'buy' button on the item(s) you wish to purchase to view the delivery cost in your basket. (Please see below for exceptions)

Fire Spares Online will in most cases use a delivery service with an estimated delivery time of 1 - 3 working days.

Fire Spares Online generally use Royal Mail courier services for items weighing under 2kg. Fire Spares Online uses DPD services for parcels weighing in excess of 2kg.

Parcels over 2kg will be sent using a signed for delivery service, requiring the customer to sign for the parcel on arrival.

Parcels will be returned to the couriers local depot if the customer is not present at the delivery address at time of delivery. In most cases the courier will automatically attempt to redeliver the parcel on the next working day. The courier will leave a calling card with further details. Customers are able to either rearrange delivery by contacting the courier or the customer can collect the item from the couriers local depot.

For parcels sent via courier we pass the customer phone number onto the courier so should the driver need to contact you, they can contact you directly.

EXCEPTIONS:
Customers residing at Channel Island, Highlands and Northern Ireland addresses may have to pay additional delivery costs to the default UK delivery costs shown: a general rule on the pricing, parcels weighing less than 2kg and being under 61cm in length will be charged at the default UK delivery prices.

Customers residing at Ireland addresses will have to pay additional delivery costs to the default UK delivery costs, this can automatically be found by adding an item to the basket and clicking on the Estimate Shipping & Taxes

 

If you have any questions relating to delivery, please Contact us 

Europe Delivery

The minimum delivery charge is £8.00. 

Click the 'buy' button on the item(s) you wish to purchase, then in your basket select the Estimate Shipping & Taxes

Toolnut will in most cases use a delivery service with an estimated delivery time of 3 - 8 working days.

Fire Spares Online use Parcelforce courier services for overseas delivery.

Parcels in many cases will be sent using a signed for delivery service, requiring the customer to sign for the parcel on arrival.

If you have any questions relating to delivery, please Contact us .

 Packaging

Most of the packaging we use is either recyclable, biodegradable or recycled/re-used packaging.